Terms of Service — Maple Paws Training Ltd.
Effective Date: September 28, 2026
1. Introduction and Acceptance of Terms
These Terms of Service (the “Terms”) govern your access to and use of the dog-training services, programs, classes, consultations, materials, and related content offered by Maple Paws Training Ltd. (“Maple Paws Training Ltd.”, “we”, “us”, or “our”). Our services are provided from 2145 Danforth Avenue, Toronto, ON M4C 1K2, Canada.
By booking, purchasing, attending, or otherwise using any service provided by Maple Paws Training Ltd., you agree to be bound by these Terms and all policies referenced in them. If you do not agree to these Terms, you must not use our services.
You confirm that you are at least the age of majority in your province or territory of residence, or that you are using our services with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.
2. Scope of Services
Maple Paws Training Ltd. provides dog-training and related services, which may include, without limitation:
- Puppy socialization and basic manners;
- Obedience training for sit, stay, recall, and leash walking;
- Behavior modification for barking, jumping, and pulling;
- Private one-on-one in-home training sessions;
- Group training classes for puppies and adult dogs;
- Rescue dog adjustment and confidence building; and
- Canine enrichment and mental stimulation programs.
Training outcomes depend on many factors, including the dog’s age, breed, temperament, prior experiences, health, and the consistency of training at home. Maple Paws Training Ltd. does not guarantee any particular result, behavioral outcome, certification, competition success, or permanent change in behavior.
We may modify, suspend, or discontinue any service, class format, training method, location, schedule, or availability at any time, subject to applicable law and any specific written agreement with you.
3. User Obligations and Responsibilities
By using our services, you agree that you will:
- Provide accurate, current, and complete information about yourself, your dog, and any relevant medical, behavioral, or safety concerns;
- Ensure your dog is licensed, vaccinated, parasite-controlled, and otherwise fit to participate in training, as required by applicable law or as reasonably requested by us;
- Disclose any history of aggression, biting, reactivity, anxiety, fear, medical conditions, or other risks that may affect training or safety;
- Follow all instructions, safety rules, handling guidance, and reasonable directions provided by Maple Paws Training Ltd. and its trainers;
- Maintain control of your dog at all times unless otherwise instructed;
- Use approved collars, harnesses, leashes, crates, barriers, muzzles, or other equipment when recommended for safety;
- Supervise children, guests, and any other animals in your household during training activities;
- Not attend sessions if you, your dog, or any household member is ill in a manner that may create a safety or health risk;
- Respect the property of Maple Paws Training Ltd., our trainers, other clients, and third parties; and
- Use our services only for lawful purposes and in accordance with these Terms.
You acknowledge that dog training may involve physical, emotional, and environmental risks, including the risk of injury to people, animals, or property. You are responsible for ensuring that participation is appropriate for your dog and household circumstances.
If your dog is aggressive, has a bite history, or presents a safety risk, you must disclose this before any service is provided. We reserve the right to refuse, pause, or end services if, in our professional judgment, participation may create an unreasonable risk.
4. Payment Terms and Conditions
Fees for services will be communicated at the time of booking, on our website, in a written quote, invoice, or other service agreement. Unless otherwise stated, all fees are in Canadian dollars (CAD).
- Payment may be required in full at booking, prior to the first session, or in installments, as specified at the time of purchase.
- Any applicable taxes, including GST/HST, will be added where required by law.
- Failure to pay when due may result in cancellation, suspension of services, and/or denial of access to classes or sessions.
- You are responsible for any fees charged by your bank, card issuer, or payment processor.
- If a payment is reversed, disputed, or charged back without valid justification, we may recover related administrative costs to the extent permitted by law.
Promotional pricing, packages, gift certificates, and discounts, if offered, are subject to the terms stated at the time of sale and may not be combined unless expressly permitted by Maple Paws Training Ltd.
5. Cancellation and Refund Policy
Cancellations and rescheduling requests must be made in accordance with the policy communicated at booking or on the applicable invoice. Unless otherwise stated in a written agreement:
- Private session cancellations made with sufficient notice may be rescheduled subject to trainer availability.
- Late cancellations, no-shows, or missed appointments may be charged in full.
- Group classes may be non-refundable once the course has started, except where required by law or expressly approved by us in writing.
- Refunds, where applicable, are issued only to the original payer and only through the original payment method where practicable.
- Any refund request must be made in writing and include the reason for the request.
Maple Paws Training Ltd. may cancel or reschedule a session or class due to weather, trainer illness, safety concerns, low enrollment, venue issues, or other operational reasons. In such case, we will use reasonable efforts to offer a replacement session, credit, or refund as appropriate and as required by applicable law.
Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection laws in Canada, including rights relating to goods or services that are not provided as described where such laws apply.
6. Liability Limitations
To the fullest extent permitted by applicable law, Maple Paws Training Ltd., its directors, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, loss of data, loss of goodwill, or business interruption arising out of or in connection with the use of our services.
You acknowledge and agree that dog training and handling involve inherent risks. To the fullest extent permitted by law, you assume all risks associated with your dog’s participation in training activities, including injury, property damage, and behavioral incidents.
Maple Paws Training Ltd. is not responsible for injuries, losses, or damages caused by:
- your dog’s behavior before, during, or after training sessions;
- your failure to follow training advice or safety instructions;
- misrepresentation or omission of relevant information about your dog;
- actions of third parties, other clients, or animals at group sessions or training locations;
- equipment provided by you or third parties that fails or is used improperly; or
- events beyond our reasonable control.
In jurisdictions where exclusions or limitations of liability are restricted, our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for gross negligence, wilful misconduct, or other liability that cannot lawfully be excluded.
7. Intellectual Property Rights
All training materials, handouts, written content, videos, logos, program names, lesson plans, methods, graphics, photographs, website content, and other materials provided by Maple Paws Training Ltd. are owned by or licensed to Maple Paws Training Ltd. and are protected by applicable intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use training materials solely for your personal, non-commercial use in connection with our services.
You must not, without our prior written consent:
- copy, reproduce, modify, distribute, publish, or sell our materials;
- record, livestream, or publicly share training sessions except where expressly permitted;
- use our name, branding, or materials for commercial purposes; or
- claim ownership of any content or methods provided by Maple Paws Training Ltd.
Any feedback, suggestions, or ideas you provide may be used by Maple Paws Training Ltd. without restriction and without compensation to you, to the extent permitted by law.
8. Data Protection and Privacy
Maple Paws Training Ltd. collects, uses, and discloses personal information in connection with providing services, communicating with you, processing payments, maintaining records, improving our services, and meeting legal and regulatory obligations.
We will handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any applicable provincial privacy legislation.
Personal information may include your name, contact details, address, payment information, dog-related information, and service history.
We may share personal information only where reasonably necessary, including:
- with service providers who assist in payment processing, scheduling, email delivery, website hosting, or business operations;
- where required by law, court order, or lawful request by public authorities;
- to protect the rights, safety, and property of Maple Paws Training Ltd., our clients, or others; and
- with your consent or at your direction.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in our privacy practices and as reasonably necessary to deliver the services.
You are responsible for ensuring that any personal information you provide about another person has been shared with that person and that you have the authority to do so.
9. Force Majeure
Maple Paws Training Ltd. shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, severe weather, fire, flood, pandemic, epidemic, public health emergency, war, terrorism, civil unrest, labor disputes, transportation interruptions, power failures, government action, venue unavailability, or internet/service outages.
In such circumstances, we may suspend, modify, or reschedule services without liability, subject to any refund or rebooking rights required by law or expressly stated in a written agreement.
10. Changes to Terms
Maple Paws Training Ltd. may update or revise these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will be effective when posted on our website or otherwise communicated to you, unless a later effective date is stated.
Your continued use of our services after any update constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services.
11. Applicable Law and Jurisdiction
These Terms and any dispute, claim, or controversy arising out of or relating to them, our services, or your use of our services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Subject to any applicable consumer protection legislation and any mandatory legal rights that cannot be waived, you agree that the courts located in Toronto, Ontario shall have exclusive jurisdiction over any dispute arising from or related to these Terms or our services.
12. Contact Information
If you have any questions, complaints, refund requests, or legal notices regarding these Terms or our services, please contact us at:
- Maple Paws Training Ltd.
- 2145 Danforth Avenue, Toronto, ON M4C 1K2, Canada
- Email: [email protected]
- Phone: +1 (416) 782-9463
13. Severability Clause
If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable by a court or other tribunal of competent jurisdiction, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.
The remaining provisions shall continue in full force and effect to the maximum extent permitted by law. If necessary, the invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.